Privacy Policy

This Privacy Policy explains how gamdom, operated through gamdom777.com, collects, uses, discloses, and safeguards your personal data when you visit our website or use our services. It applies to all players and site visitors located in Australia and globally. This policy is effective as of 1 January 2025 and remains in force until updated, with the most recent review scheduled for 2025.

Who We Are

Our services are operated by Smein Hosting N.V., a company incorporated under the laws of Curaçao, holding Curacao eGaming License No. 8048/JAZ2016-050 issued by the Government of Curaçao, valid until 2025.

Legal Address: Abraham de Veerstraat 9, Willemstad, Curaçao
Headquarters: Abraham de Veerstraat 9, Willemstad, Curaçao

Data Protection Officer (DPO) Contact:
Email: [email protected] (General Inquiries)
Email: [email protected] (Customer Support)

What Personal Data We Collect

Personal Identification Data: Full name, date of birth, email address, phone number, residential address.
Technical Information: IP addresses, device identifiers, browser type, operating system, server logs.
Payment Information: Bank account or cryptocurrency wallet details, transaction history, payment processor identifiers.
Behavioural Data: Game preferences, betting history, transaction patterns, clicks, navigation paths.
Cookies and Tracking: Session cookies, persistent cookies, and similar tracking technologies.

Legal Basis for Processing

User Consent: Where you opt-in for marketing communications or accept cookies.
Contract Fulfilment: Processing required to operate your account, process deposits/withdrawals, and deliver agreed services.
Legitimate Interests: Fraud detection, service analytics, product improvement, and network security.
Legal Obligations: Compliance with KYC/AML reporting, gambling regulation, tax and corporate reporting requirements under AU and Curaçao law.

Purpose of Processing

To provide and maintain gambling services via gamdom777.com
To personalise and enhance your user experience
To send promotional and informational materials where permitted
To perform statistical analyses for service improvement
To prevent fraud, unauthorised access, and illegal activities

Disclosure & Sharing

We may disclose your personal data to:

Payment Partners: Banks, cryptocurrency processors for transaction completion
Service Providers: IT infrastructure, customer support, and marketing platforms under confidentiality agreements
Regulators: Curaçao and AU regulatory bodies to comply with licensing conditions
Affiliates: For customer acquisition and marketing, with your prior consent where required
Advertising Networks: Where you have consented to targeted marketing

International Transfers

Your personal information may be transferred to and stored in countries outside Australia, including Curaçao, the European Economic Area, and other jurisdictions where our partners operate. We ensure such transfers are protected by:

Standard Contractual Clauses approved by the European Commission
Appropriate technical and organisational safeguards such as encryption

Data Retention

Personal Data: Retained for a maximum of 5 years from account closure to meet regulatory and auditing obligations
Transaction Records: Retained for 7 years under financial record-keeping laws
Marketing Data: Retained until withdrawal of consent

Data will be deleted or anonymised once the retention period expires or upon verified user request, unless longer retention is required by law.

Your Rights

Under applicable AU privacy laws and GDPR (where applicable), you have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion in certain circumstances
Restrict or object to processing
Request data portability
Withdraw consent for marketing at any time

Cookies & Tracking Technologies

Session Cookies: Enable core site functionality, deleted upon browser closure
Persistent Cookies: Store preferences, remain until expiry or manual deletion
Third-Party Cookies: Used for analytics (Google Analytics), advertising, and affiliate tracking

You can disable cookies in your browser settings or via our on-site cookie management tool. Disabling functional cookies may affect site usability.

Data Security

We employ the following safeguards to protect your data:

SSL/TLS encryption for all data transmissions
Encryption at rest for sensitive data
Role-based access controls and authentication
Regular security audits and penetration testing
Staff training on data protection and confidentiality

Complaints & Contacts

If you believe your data protection rights have been violated, please contact our DPO at [email protected] or use our support email [email protected]. We will acknowledge receipt within 5 business days and aim to resolve all complaints within 30 days.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the Data Protection Authority in Curaçao.

Updates

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Any changes will be posted on gamdom777.com with an updated "Last Revised" date. Significant changes will be communicated via email where feasible.

Last Revised: 1 January 2025